Our team will ship your order within 5 business days. The time it takes to receive your order depends on the shipping method chosen at checkout. 

• Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.

• Claims must be submitted within 3-5 days of the delivery date, accompanied by picture proof of the parcel's condition.

• The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.

• Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.

• Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.

• Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.

• Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.

• We do not offer cash refunds; instead, we will issue a coupon for your next purchase.

• Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.

• Contact our Customer Care center by sending us Invoice and images of the defected product at beautysync54@gmail.com or Call / WhatsApp at +92 310 3084559